Dear Guests!
Thank you for choosing Royal Thai Spa. We value your time and trust, and strive to create the most comfortable and relaxing atmosphere for you.
To ensure your visit is pleasant and free from any unnecessary inconvenience, please familiarise yourself with the rules for visiting our salons.
Royal Thai Spa, 10A Lyuteranska Street
Daily from 09:30 to 21:30, open every day with no lunch break.
Royal Thai Spa, 41 Reitarska Street
Daily from 09:30 to 21:30, open every day with no lunch break.
Royal Thai Spa, 52 Pochainynska Street
daily from 09:00 to 21:00, open every day with no lunch break.
Advance booking is essential for treatments at Royal Thai Spa.
Booking a time slot for treatments at ‘Royal Thai SPA’ is compulsory. You can do this via the receptionists at our salons:
When booking, please let the receptionist know your preferences regarding the type of massage, intensity, duration of the treatment, therapist, or any specific health considerations. This will help us select the most comfortable option for you.
To confirm your booking at Royal Thai Spa, various prepayment terms may apply depending on the day, duration and type of treatment.
On weekdays:
massages lasting up to 2 hours — no prepayment required;
couples’ massages lasting 1 hour or more — 50% prepayment;
treatments lasting 2 hours or more — 50% prepayment;
SPA programmes — 50% prepayment;
hammam treatments — 50% prepayment;
herbal barrel — 50% prepayment;
simultaneous bookings for 3 guests or more — 50% prepayment.
At weekends and on public holidays (31 December, 14 February and 8 March), bookings require a 100 per cent advance payment, which is credited towards the full cost of the service and secures your chosen time slot and therapist. If your plans change and you are unable to visit the salon at the scheduled time, we would be very grateful if you could give us advance notice:
— for morning appointments (before 13:00) — no later than 21:00 the previous day;
— for appointments scheduled between 13:00 and 21:00 — no later than 4 hours before the start of the treatment.
Important: once the invoice has been issued, your booking is held for 2 hours. During this time, you must make a prepayment or pay the full amount for the service in accordance with the booking terms.
If payment is not received within 2 hours, the booking is automatically cancelled and the selected time slot becomes available to other guests. An unpaid booking is not considered confirmed after this period has elapsed.
In the event of a later cancellation or failure to attend the treatment, the deposit is unfortunately non-refundable and will be retained as compensation for the therapist’s reserved time. If cancellations or rescheduling occur repeatedly and at short notice, the Administration reserves the right to accept future bookings only on condition of 100% prepayment or, in exceptional cases, to refuse advance booking.
If you are a participant in the salon’s promotions or other bonus programmes entitling you to discounts, please inform the administrators of this in advance, when booking the service and immediately before the treatment.
Payment for salon services must be made before the treatment begins, either in cash or by bank transfer. If, for any reason, you are not satisfied with the massage within the first 15 minutes, please inform the administrator and we will refund your money. If the treatment has been provided in full, no refund will be given. Please note that gift vouchers, membership passes and promotional massages are not eligible for a refund, and they also have a limited validity period.
If the prepayment is not received by the agreed deadline, the salon reserves the right to make the booked slot available to other guests.
If your plans have changed and you are unable to visit the salon at the scheduled time, please notify the receptionist in good time.
For morning appointments before 13:00, cancellations or rescheduling must be made no later than 21:00 the previous day.
For appointments scheduled between 13:00 and 21:00, please notify us of any change of plans no later than 4 hours before the start of the treatment.
In the event of a timely cancellation or rescheduling of your appointment, the prepayment:
will be refunded in full;
or, at the guest’s request, may be credited as a deposit for future use at Royal Thai Spa salons.
In the event of a late cancellation or no-show, the prepayment is non-refundable and will be retained as compensation for the therapist’s booked time.
If the booking was made using a gift voucher, in the event of late cancellation or a no-show, the voucher may be cancelled in accordance with its terms and conditions.
In the event of repeated late cancellations or no-shows, the Management reserves the right to accept future bookings only on condition of 100% prepayment or, in exceptional cases, to refuse advance bookings.
Please arrive on time for your treatment.
Once you have booked, you will receive a message on the contact number you provided, stating the date, time and address of the salon.
On your first visit, we recommend arriving 10–15 minutes before the start of your treatment so that you can fill in the questionnaire at your leisure and familiarise yourself with the salon.
If you are more than 15 minutes late, the duration of the treatment may be shortened so as not to disrupt the schedule for subsequent guests.
However, the cost of the treatment may remain the same, as the therapist’s time was booked specifically for you.
Before your first visit, please familiarise yourself with the contraindications for massages and spa treatments.
Massages and spa treatments may be restricted in certain health conditions, including:
acute illnesses;
fever;
recent injuries or operations;
cancer;
cardiovascular diseases;
blood pressure disorders;
varicose veins;
skin conditions;
pregnancy;
the presence of implants, prostheses or other conditions that may require further consultation.
If you have any chronic conditions, injuries, special medical conditions or any doubts regarding your suitability for the treatment, we recommend that you consult a doctor beforehand.
Please ensure you inform the receptionist and the therapist of any important health information before the treatment begins.
Payment for services can be made in cash or by bank transfer.
For certain types of booking, payment or a deposit must be made before the treatment begins, in accordance with the booking terms and conditions.
If you are taking advantage of a promotion, loyalty scheme, special offer or are entitled to a discount, please inform the receptionist of this when booking and before payment.
It is important to us that you feel comfortable during the treatment.
If, within the first 15 minutes, you find that the technique or intensity of the massage is not to your liking, or if you feel any discomfort, please inform the therapist or receptionist immediately.
We will endeavour to adjust the treatment, suggest an alternative or resolve the situation on a case-by-case basis.
If the treatment has been provided in full, payment is non-refundable.
Gift vouchers, membership passes and promotional offers are non-refundable unless otherwise expressly stated in the terms and conditions of the specific offer.
Gift vouchers and membership passes have a specific expiry date.
Please note the expiry date and make your booking in good time.
On public holidays, weekends or particularly busy days, separate terms and conditions may apply to the use of gift vouchers.
To maintain a peaceful atmosphere, we ask that you:
avoid loud conversations;
set mobile phones to silent mode;
respect the personal space of other guests;
keep the salon clean and follow the rules.
Smoking is strictly prohibited inside the salon.
Guests who are under the influence of alcohol or drugs may be refused service.
Please let the therapist know how you are feeling during the treatment.
If you feel any discomfort, excessive pressure, pain, or if you feel cold or, conversely, too warm — please let us know straight away.
Open communication helps the therapist tailor the treatment to your comfort.
Once the massage is complete, we would also appreciate your feedback and review.
Tips for therapists are welcome but are entirely at your discretion.
Royal Thai Spa provides massage, spa and wellness services aimed at rest, relaxation and physical comfort.
The salon’s services do not constitute medical treatment and are not a substitute for a doctor’s consultation.
Our salon does not provide services of a sexual or erotic nature.
In the event of inappropriate behaviour, propositions or actions of a sexual nature, the therapist has the right to terminate the treatment immediately.
In such cases, the management also reserves the right to refuse further service to the guest.
We value your opinion.
If you have any comments, suggestions or questions during your visit, please inform the receptionist.
Your feedback helps us maintain a high standard of service and continue to improve.
Thank you for your understanding and for adhering to the rules of Royal Thai Spa.
We wish you a pleasant and relaxing experience!
Yours sincerely,
The Management of Royal Thai Spa